- We ship via FedEx for orders placed in the United States with the exception of Alaska and Hawaii. (These items ship USPS)
- Typical shipping time is SAME DAY on orders placed before noon pacific time on all in stock items shipping inside the USA.
- Custom orders excluded from same day shipping such as but not limited to Granite Fire Pits, Extra Large Burners, Etc.
- Orders will ship FedEx Ground or FedEx Home Delivery unless specified otherwise at time of order. Home Delivery currently delivers Monday-Saturday at standard rate pricing. NO EXTRA CHARGE FOR SATURDAY DELIVERY on Home Delivery Ground packages being delivered to a residence.
- Orders shipped to a business are delivered Monday-Friday.
- Once you place an order on Fireplace Glass website you will be automatically emailed a tracking number for your order as soon as your item has shipped.
- We currently ship to all areas of the United States of America and Canada and reserve the right to seek additional shipping when necessary due to any Taxes, Duties and/ or handling fees that may become due. In the event your order requires additional shipping charges on your fire pit glass product we will contact you prior to shipping for authorization of additional shipping charges and give you the opportunity to proceed with the order or cancel for a full refund.
- Once packages are shipped from our location and are no longer in our possession we can not change the shipping method or be held liable for loss of package. No Exceptions.
- Fireplace Glass Company will not be liable for any delays and/or additional requirements imposed by customs.
- It is the responsibility of the buyer to determine the suitability of Fireplace Glass products in your area including any code or compliance laws.
- We do not ship our burners or fire rings International.